SignPath

Status

All systems are operational

  • Apr. 6, 2022

    Processing delays

    Due to problems with the timestamp authority, several signing requests had to be rescheduled and completed late. (Read more)
  • Apr. 4, 2022

    Processing delays

    Due to problems with the timestamp authority, several signing requests had to be rescheduled and completed late. (Read more)
  • Mar. 31, 2022

    Infrastructure issue

    Our outbound proxy was temporarily out of service. This resulted in delays for Webhook notifications and signing requests that retrieve artifacts via URL.
  • Mar. 4, 2022

    Intermittent infrastructure issues

    The Azure Application Gateway was temporarily unavailable several times, but self-healed immediately each time
  • Oct. 16, 2021

    Planned maintenance

    Due to network configuration changes, HSM-based signing will experience problems. All signing requests will continue processing when network connectivity is restored.
  • Aug. 28, 2021

    Planned maintenance

    Due to network configuration changes, HSM-based signing will experience intermittent problems. All signing requests will continue processing when network connectivity is restored.
  • Jan. 4, 2021

    Planned maintenance to change authentication provider

    We are changing our authentication provider to Okta. This is the first of two migration steps.
  • Nov. 18, 2020

    Payment provider: Planned maintenance

    Our payment provider will do some maintenance, resulting in possible intermittent availability impact to platform services summing 1 hour. Service to existing customers of SignPath.io will not be affected.
  • Nov. 4, 2020

    Planned maintenance

    Due to a reconfiguration of our internet provider, the processing of HSM-based signing requests and creating/deleting certificates may be temporarily unavailable.
  • Jun. 4, 2020

    Planned maintenance

    Due to a reconfiguration of our internet provider, the processing of HSM-based signing requests and creating/deleting certificates may be temporarily unavailable.
  • May. 23, 2020

    Planned maintenance

    Due to an upgrade in our networking infrastructure, problems performing operations involving the Hardware Security Module (HSM), such as signing operations or creating new certificates might occur.
  • May. 14, 2020

    Infrastructure problems during deployment

    During the deployment of a new version of SignPath, infrastructure problems arose. The release was rolled back, but some downtime could not be avoided. One of the servers did not start correctly in the process, causing the API to be unavailable for certain customers.
  • May. 9, 2020

    Planned maintenance

    Due to an upgrade in our networking infrastructure, problems performing operations involving the Hardware Security Module (HSM), such as signing operations or creating new certificates might occur.
  • Feb. 24, 2020

    Planned maintenance

    Due to an upgrade in our networking infrastructure, problems performing operations involving the Hardware Security Module (HSM), such as signing operations or creating new certificates might occur.
  • Nov. 7, 2019

    Azure outage

    Due to a Storage incident in the Azure datacenter in the West Europe regions, our services had several outages.

Note that system updates and SignPath software updates are not listed here unless they may result in more than 5 minutes of downtime. We recommend that you set a retry limit for unavailable service errors of 10 minutes. This is also the default for our PowerShell scripts.

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