Status
All systems are operational
Planned maintenance
No maintenance planned.
Past incidents and maintenance
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Nov. 26, 2023
Infrastructure problems
Problems in the database backend caused temporarily outdated lists and reports.
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Nov. 8, 2023
Problem importing PFX files into the HSM key store
Importing private keys from PFX files into the HSM key store did not work (fixed in release 1.152).
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Nov. 8, 2023
HSM maintenance
Planned maintenance for SignPath's HSM farm.
Limited certificate management, slightly longer signing request processing times and hash signing response times.
Software certificates and Thales DPoD Cloud HSM certificates were not affected.
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Aug. 7, 2023
DNS error
The domain signpath.io was not resolved by our domain registrar's name servers. Problem detection was delayed as many systems including our monitoring were using cached DNS entries, and support email transmission was affected by the same problem. We are currently investigation the root cause with our registrar. -
May 11, 2023
Performance degradation
Performance issues due to a regression caused by a dependency. We noticed performance degradation in queue processing during the following periods:
(1) May 11 13:00 - 15:36 UTC: 18 min. processing time in the top 95 percentile, some API calls returned HTTP 502 as a side effect
(2) May 11 17:12 - 18:25 UTC: same processing time, no API errors
(3) May 12 08:45 - 09:22 UTC: 15 min. processing time in the top 95 percentile, no API errors
As an initial reaction to (1) and (2), we allocated additional computing resources. Once the root cause was identified, we reverted the system to an old version of the component that caused the issue and deployed it as a hotfix.
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Mar. 12, 2023
Planned maintenance: HSM network reconfiguration
We are reconfiguring the network connection to our HSM cluster for better availability. Operations using HSM keys will fail during this period. Software keys and customers using dedicated DPoD HSM instances are not affected. -
Mar. 2, 2023
Performance degradation, failed signing requests
A configuration error caused a processing queue buildup from 9:15. The error was resolved by 11:00. By 11:30, the queue was processed completely and operations back to normal. Hash-based signing requests were not affected. -
Jan. 25, 2023
Intermittent network problems
Due to multi-region network problems in Microsoft Azure (Tracking ID VSG1-B90), a small percentage of signing requests was failing. In most situations, this was mitigated by automated retries. (Read more) -
Dec. 12, 2022
Infrastructure problems
One node experienced low-level infrastructure problems for signing operations. The issue could not be identified at runtime, so affected signing requests were not retried and failed immediately. -
Sep. 14, 2022
Processing delays
Due to problems with the timestamp authority, several signing requests had to be rescheduled and completed late. -
Jul. 21, 2022
Infrastructure issues
Due to outages of Azure SQL in the West Europe region, the web application and REST API were temporarily unavailable. -
Apr. 6, 2022
Processing delays
Due to problems with the timestamp authority, several signing requests had to be rescheduled and completed late. (Read more) -
Apr. 4, 2022
Processing delays
Due to problems with the timestamp authority, several signing requests had to be rescheduled and completed late. (Read more) -
Mar. 31, 2022
Infrastructure issue
Our outbound proxy was temporarily out of service. This resulted in delays for Webhook notifications and signing requests that retrieve artifacts via URL. -
Mar. 4, 2022
Intermittent infrastructure issues
The Azure Application Gateway was temporarily unavailable several times, but self-healed immediately each time -
Oct. 16, 2021
Planned maintenance
Due to network configuration changes, HSM-based signing will experience problems. All signing requests will continue processing when network connectivity is restored. -
Aug. 28, 2021
Planned maintenance
Due to network configuration changes, HSM-based signing will experience intermittent problems. All signing requests will continue processing when network connectivity is restored. -
Jan. 4, 2021
Planned maintenance to change authentication provider
We are changing our authentication provider to Okta. This is the first of two migration steps. -
Nov. 18, 2020
Payment provider: Planned maintenance
Our payment provider will do some maintenance, resulting in possible intermittent availability impact to platform services summing 1 hour. Service to existing customers of SignPath.io will not be affected. -
Nov. 4, 2020
Planned maintenance
Due to a reconfiguration of our internet provider, the processing of HSM-based signing requests and creating/deleting certificates may be temporarily unavailable. -
Jun. 4, 2020
Planned maintenance
Due to a reconfiguration of our internet provider, the processing of HSM-based signing requests and creating/deleting certificates may be temporarily unavailable. -
May 23, 2020
Planned maintenance
Due to an upgrade in our networking infrastructure, problems performing operations involving the Hardware Security Module (HSM), such as signing operations or creating new certificates might occur. -
May 14, 2020
Infrastructure problems during deployment
During the deployment of a new version of SignPath, infrastructure problems arose. The release was rolled back, but some downtime could not be avoided. One of the servers did not start correctly in the process, causing the API to be unavailable for certain customers. -
May 9, 2020
Planned maintenance
Due to an upgrade in our networking infrastructure, problems performing operations involving the Hardware Security Module (HSM), such as signing operations or creating new certificates might occur. -
Feb. 24, 2020
Planned maintenance
Due to an upgrade in our networking infrastructure, problems performing operations involving the Hardware Security Module (HSM), such as signing operations or creating new certificates might occur. -
Nov. 7, 2019
Azure outage
Due to a Storage incident in the Azure datacenter in the West Europe regions, our services had several outages.
Note that system updates and SignPath software updates are not listed here unless they may result in more than 5 minutes of downtime. We recommend that you set a retry limit for unavailable service errors of 10 minutes. This is also the default for our PowerShell scripts.